PRIVACY POLICY
How our Company Policy Handles User and Customer Information
Privacy Policy
Effective Date: [01/01/2025]
Last Updated: [15/02/2025]
At EFL Courses (www.eflcourses.com), we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services.
1. What Personal Data We Collect
When you use EFL Courses, we may collect the following types of personal information:
1.1 Information You Provide Directly
- Account & Enrollment Information: Name, email address, phone number, age, country, and course preferences when you sign up.
- Payment Details: If purchasing a course, we may collect billing information (processed securely through third-party payment providers).
- User-Generated Content: Comments, forum posts, or messages shared in discussions or learning platforms.
- Support Requests: Any additional information you provide when contacting us for assistance.
1.2 Information We Collect Automatically
- Log Data: Your IP address, browser type, device information, and access timestamps.
- Cookies & Tracking Technologies: We use cookies to improve your browsing experience, track engagement, and personalize content. For more details, refer to our Cookies Policy.
2. How We Use Your Information
We collect personal data to enhance your learning experience and provide high-quality services. Your information is used for the following purposes:
2.1 Providing & Managing Our Services
- Creating and managing your account.
- Delivering online courses and tracking progress.
- Processing payments and course enrollments.
- Sending important updates, including course notifications and support emails.
2.2 Improving User Experience
- Personalizing course recommendations based on your learning progress.
- Analyzing website traffic to enhance content and usability.
- Conducting surveys and feedback requests to improve our offerings.
2.3 Security & Fraud Prevention
- Ensuring the safety of our website and users.
- Detecting and preventing fraudulent activity or unauthorized access.
2.4 Marketing & Communication (With Consent)
- Sending newsletters, promotions, and special course offers.
- Notifying you about new blog posts, learning resources, or upcoming events.
- You can opt out of marketing emails at any time (see Section 4).
3. Third-Party Services
We work with trusted third-party providers to enhance our services. These partners have their own privacy policies and security measures.
3.1 Payment Processing
- Payments are securely handled by third-party payment providers (e.g., PayPal, Stripe) and we do not store your payment details.
3.2 Learning Management System & Communication Tools
- If we use external platforms for course delivery (e.g., Zoom, Google Classroom, or LMS providers), they may process your data as per their privacy policies.
3.3 Analytics & Advertising
- We may use Google Analytics or similar tools to track user engagement and improve website performance.
- Third-party services may use cookies for targeted advertising based on your browsing behavior (see Cookies Policy).
3.4 Legal Compliance & Data Sharing
- We do not sell or rent your personal data to third parties.
- We may disclose data only if required by law (e.g., fraud prevention, legal investigations).
4. User Rights & Opt-Out Options
At EFL Courses, we respect your rights over your personal data. You have the following options:
4.1 Access & Update Your Information
- You can access, update, or correct your personal data via your account settings.
4.2 Data Deletion & Account Closure
- You may request to delete your account and all associated data by contacting support@eflcourses.com.
4.3 Opt-Out of Marketing Communications
- You can unsubscribe from promotional emails by clicking the “Unsubscribe” link in our emails.
- Alternatively, email us at support@eflcourses.com to opt out.
4.4 Cookies & Tracking Preferences
- Manage cookie settings in your browser or through our Cookies Policy page.
5. Contact Information
If you have any questions about this Privacy Policy, please contact us at:
📧 Email: support@eflcourses.com
🌍 Website: www.eflcourses.com
By using EFL Courses, you acknowledge that you have read and agreed to this Privacy Policy.